Danshir is a leading provider of KRM (knowledge relationship management) web-enabled software solutions. The company was established in 1998 by a team of professionals with a strong background of intelligence disciplines. Danshir offers solutions for management and personalization of corporate knowledge in the contact center environment. The company creates solutions using innovative XML-based information management platforms.

Danshir's solutions are based on a unique proprietary infrastructure for the dynamic management of knowledge objects and the space of their interrelations.
Danshir's KRM solutions offers efficient processing of customer requests, enhanced time utilization for customer service representatives. Danshir's knowledge management system is based on the concept that each information item can be associated with any other information item using a pre-defined association type.

n addition, Danshir's systems enable the creation of knowledge communities in the organization. The system allows each community to share information updates with each member regarding the data and knowledge item relevant to their activities. Danshir's advanced search methods enables quick retrieval of information through different techniques, including capturing the knowledge gathered during the call, sends feedback to the knowledge warehouse while wrapping up the call.

Danshir's Multidimensional Open Linking Environment (MOLE) is an advanced platform for the creation, mapping and retrieval of enterprise knowledge.
Using MOLE, companies can easily model real-world knowledge domains. The Knowledge Engine utilizes a revolutionary new approach, based on a simple, yet powerful, data structure of information items ('objects') and interrelations ('links'), while supplying advanced 'out of the box' capabilities for data management, retrieval and mapping.

MOLE can interface with all legacy systems in the organization, providing a single point of contact to view and manage organizational knowledge.
MOLE gathers information items from office documents,emails, databases, and other systems enabling access to any type of information.